In fulfillment of its avowed delivery of quality entertainment and services to its esteemed customers, NINA Hotels & Garden, has opened a WhatsApp group to interact with its customers and get feedback on how to serve them better.
According to Mr. Romanus Nzekwe, “this group is about Nina hotels and gardens,our services products , programs feedback and advices so that we can improve and adjust where there is need.”
Customers are urged to inform management of any poor attitude by staff, any dissatisfaction in any area of services rendered, is it cold food, not cold drinks or late arrival of order placed.
A dissatisfied customer who raised concern over the quantity of pieces of meat in his pepper soup, got prompt response from the CEO, who located where the customer was seated, apologized and called kitchen to rectify and adjust the price.
According to the Manager Ms. Jima, while apologizing to the customer, said “One of the reasons for this platform is to name and expose such activities. We are working on posting out price lists here so we will all be abreast with our prices just incase of funny situations like this. Once again we want to appreciate you all for your patronage, you all are the reason we are here.”
You are invited to join the WhatsApp group to share your experience and help us serve you better, kindly come on board; www.https://chat.whatsapp.com/EUvMCEQJIQU5KIwqEHBZcH
